Privacy Policy

Last Updated: 14-12-2024

1. Introduction

Welcome to Stardaze Tour & Travels ("Stardaze," "we," "us," or "our"). We are committed to respecting your privacy and protecting the personal data you share with us. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you use our services, visit our website (www.stardaze.com), engage with us on social media, or otherwise interact with us.

2. Information We Collect

We may collect personal information that you voluntarily provide to us, as well as certain data collected automatically.

2.1 Information You Provide

• Contact Information: Name, email address, phone number, and mailing address.
• Booking Details: Travel dates, destinations, traveler names, and any preferences or special requests you share when booking tours or travel packages.
• Payment Information: Billing address, payment card details (processed by secure third-party payment processors), and transaction records.
• Communications: Any information you provide through emails, feedback forms, customer support inquiries, or surveys.

2.2 Information Collected Automatically

• Usage Data: IP address, browser type, operating system, referring/exit pages, and activity logs on our website.
• Cookies and Similar Technologies: We use cookies, web beacons, and similar tracking technologies to enhance your user experience, remember your preferences, and gather analytics about site usage. You can manage your cookie preferences through your browser settings.

3. How We Use Your Information

We may use your personal information for the following purposes:

• Service Delivery: To process and confirm travel bookings, arrange itineraries, and provide travel-related services you request.
• Customer Support: To respond to your inquiries, handle complaints, and ensure that you have a positive experience with our services.
• Personalization: To tailor content, offers, and recommendations based on your interests and previous interactions with Stardaze.
• Marketing and Promotions: To send you newsletters, promotional materials, and travel updates, if you opt-in or where permitted by law.
• Analytics and Improvements: To analyze usage patterns, improve our website’s functionality, enhance our service offerings, and maintain security.
• Legal Compliance: To comply with applicable laws, regulations, legal processes, or government requests.

4. Legal Basis for Processing

We will only process your personal information where we have a lawful basis to do so, which may include:

• Your consent;
• The necessity to fulfill a contract with you;
• Compliance with our legal obligations; and/or
• Our legitimate interests, such as improving our services, ensuring security, and preventing fraud.

5. Disclosure of Your Information

We may share your personal information in the following circumstances:

• Service Providers and Partners: With trusted third-party vendors, agents, or business partners who perform services on our behalf (e.g., payment processing, hotel and tour operators, airlines, and local guides).
• Legal and Regulatory Authorities: When required by law, court order, or regulatory bodies, or to protect our rights, property, or safety.
• Business Transfers: As part of a merger, acquisition, or sale of company assets, in which case your information may be transferred to the new entity.

6. International Transfers

Your personal data may be transferred to and processed in countries other than the country in which you reside. We take appropriate safeguards to ensure an adequate level of data protection and that your personal information is handled securely, in accordance with this Privacy Policy and applicable law.

7. Data Security

We employ administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, loss, misuse, or alteration. Although we strive to protect your personal data, no security measures are perfect or impenetrable, and we cannot guarantee absolute security.

8. Retention of Your Information

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your personal information, we will securely dispose of it.

9. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

• Access, correct, or update your personal information;
• Request the deletion of your personal information;
• Object to or restrict our processing of your personal information;
• Withdraw consent for processing where we rely on consent;
• Receive a copy of your personal information in a structured, machine-readable format;
• Opt-out of receiving marketing communications.

If you would like to exercise any of these rights, please contact us using the details below.

10. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or the content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Children’s Privacy

Our services are not intended for individuals under the age of 16, and we do not knowingly collect personal information from children. If we learn we have collected personal information from a child without appropriate consent, we will take steps to delete that information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. Your continued use of our services after the posting of changes constitutes your acceptance of such changes.

13. Contact Us

If you have any questions, concerns, or comments about this Privacy Policy or our privacy practices, please contact us at:

Stardaze Tour & Travels
[Address Line 1]
[Address Line 2]
[City, State, ZIP/Postal Code]
[Country]
Email: privacy@stardaze.com

By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to our collection, use, and disclosure of your personal information as described herein.